Our Commitment to Full Transparency & Safer Care

Every dog deserves care that is tailored to their unique needs. To provide that level of safety and attentiveness, we rely on complete honesty from pet parents during intake. The Behavioural Transparency Program was created to ensure we have the behavioural information required to keep every guest secure, comfortable, and supported.

Even the most loving, well‑trained dogs can experience:

  • Separation anxiety
  • Escape or “runner” tendencies
  • Prey drive
  • Reactivity or fear‑based behaviours
  • Stress in new environments

When these details are not disclosed, it limits our ability to protect your dog and others. The Behavioural Transparency Program ensures we receive accurate behavioural information so we can implement the right safety measures from the moment your dog arrives.

What We Ask of Pet Parents

As part of the Behavioural Transparency Program, all clients must:

  • Report any behavioural concerns, past incidents, or tendencies
  • Update us if behaviours change over time
  • Be transparent about triggers, routines, and comfort strategies

This information is never judged - it simply allows us to care for your dog to the highest standard.

What We Do in Return

With full transparency, we can provide:

  • Tailored safety protocols for each dog
  • Additional supervision where needed
  • Secure intake procedures
  • Behaviour‑appropriate groupings and enrichment
  • A calm, predictable environment that reduces stress

Our goal is always the same: your dog’s wellbeing, safety, and emotional comfort.

A Safer Future for Every Guest

The Behavioural Transparency Program is now a core part of our operations. It reflects our belief that honesty, preparation, and partnership with pet parents are essential to exceptional care. Together, we can ensure every dog enjoys a safe, joyful stay - every time